Refund policy

At Olive U Naturally, we stand behind our products and want you to be completely satisfied with your purchase. If something isn’t right with your order, please contact us. We’ll do our best to make it right.

Because of the nature of our olive oils and balsamics, we do not accept traditional returns or exchanges. If you have a concern with your purchase, please reach out to us so we can help.

Damaged Items

If your order arrives damaged, please contact us within 72 hours of delivery and include:

• Your order number
• A clear photo of the damaged product
• A clear photo of the outer shipping box

We will gladly provide a replacement or refund for an approved claim. Damaged products do not need to be returned, and there is no additional shipping charge for a replacement.

Lost or Missing Packages

If your package is marked as delivered but you cannot locate it, please first contact the carrier using the tracking information provided with your order. If the carrier is unable to resolve the issue, please contact us and we will work with you to determine the appropriate resolution.

Contact Us

If you have a question or concern about your order, please contact us:

Email: Oliveuhelp@gmail.com
Phone: (928) 778-2337

We’re always happy to help.